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Gregory's Feedback
Past Client Questionnaire Responses
Gregory cares what his clients think after the sale. At the end of each quarter, Gregory sends a questionnaire to each of the buyers and sellers with whom, during that quarter, he has settled a transaction. They are sent quarterly to ensure that clients can answer honestly, knowing that their anonymity is assured and, yet, if issues are uncovered that need to be addressed, Gregory is able to address them quickly to maintain the best service possible. Here are some of the questions asked and comments received:
Timeliness of return phone calls and/or email messages.... (1 = Unsatisfactory, 4 = Average, 7 = Excellent)
Average Response: 7
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Problems were handled.... (1 = Unsatisfactory, 4 = Average, 7 = Excellent)
Average Response: 6.8
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Communication with you was.... (1 = Unsatisfactory, 4 = Average, 7 = Excellent)
Average Response: 7
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Gregory's demonstrated knowledge of real estate.... (1 = Unsatisfactory, 4 = Average, 7 = Excellent)
Average Response: 7
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Attention given to your special needs.... (1 = Unsatisfactory, 4 = Average, 7 = Excellent)
Average Response: 7
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Your overall impression of Gregory's real estate service.... (1 = Unsatisfactory, 4 = Average, 7 = Excellent)
Average Response: 7
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Do you feel that Gregory adequately explained the real estate process and what you could expect during each phase of the process? (Yes or No)
100% = Yes / 0% = No
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Do you feel that Gregory really cared about you and your real estate needs? (Yes or No)
100% = Yes / 0% = No
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In comparison to other REALTORS you have worked with, the quality of Gregory's real estate service is:
(substantially lower, moderately lower, about the same, moderately higher, substantially higher, excellent)
80% = Excellent / 20% = Substantially higher
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Do you feel Gregory earned his commission? (Yes or No)
100% = Yes / 0% = No
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Do you feel Gregory utilizes technology well? (Yes or No)
100% = Yes / 0% = No
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Would you feel comfortable recommending Gregory's services to your friends and family? (Yes or No)
100% = Yes / 0% = No
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Why did you choose to work with Gregory?
...Initially, his fast, effective communication via e-mail; his sincere interest in our search; his honesty; his sense of humor; his boundless energy; his willingness to help us find EXACTLY what we were looking for...with no "attitude".
...After speaking with Gregory on the phone and reading about his personal and professional bio, he was a natural choice. Integrity, honesty and respect are all qualities we were seaking from a REALTOR and we found all of the qualities and more working with Gregory.
...Mr. Maley is kind and compassionate and he listens.
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When you think about your real estate experience, what stands out in your mind?
...What impressed us was Gregory's unconditional and unconventional approach to customer service. Gregory put OUR needs first and made it his number one priority to see us through to the end. At times when it appeared that the peaks and valleys would continue endlessly, Gregory stood like a rock for us to lean on.
...an absolute joy.
...Easy to communicate with and you could relax around him. We felt he looked after our best interest. Never too busy to answer our questions.
...Gregory kept "plugging away"; property after property. His willingness to get in his car and check out various properties for us. He was almost a member of the family.
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What could Gregory do to improve his service and provide a more positive real estate experience?
...Clone himself! Gregory truly far exceeded all expectations that we had about purchasing real estate -- the question is -- How do you improve on that?
...He's the BEST -- e pluribus unum. He went much further in his efforts than we could have expected. Our sale had numerous land mines to maneuver. He maneuvered well.
...Tell Gregory to maintain his attitude, behavior and personality.
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What is your overall impression of Gregory?
...He was a true professional.
...A truly great person.
...He worked really hard to find me a place.
...On a ten-point scale (ten being best), Gregory is a TWELVE.
...Gregory is truly genuine and in these times of getting ahead at any cost, Gregory restored our faith in the old-school of business where honesty, integrity, and respect are formed, adhered to, and your word counts for something. He's the GREATEST!
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Specializing in Service
with a Passion for Swimming Pool Homes
and Waterfront Properties
Gregory D. Maley
REALTOR®, GRI, CBR, SHS, e-PRO, Notary Public
Licensed in Maryland, Virginia & Washington, DC
Coldwell Banker Residential Brokerage
Chevy Chase
   
COPYRIGHT© GREGORY D. MALEY. ALL RIGHTS RESERVED.
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